LEGAL
Privacy
Version: 1.1（Effective: 2026-11-06）
1. Scope
This policy covers personal information collected on the official MechOwl website (this site). Data handled inside each product is covered by that product's own terms and policy.
2. What we collect
- Contact form: topic, product, email address, name and company (optional), message
- Requests: type, product, description, work area and current workaround (optional), whether you want a reply, and your email address if you do
- Display language and time of submission
- Email sent to contact@mechowl.com: sender's address and name, subject, message and attachments
To stop repeated abusive submissions, a value derived from your IP address that cannot be turned back into it is stored for up to 24 hours.
This site is hosted on the services of Cloudflare, Inc. (USA), which processes connection details such as your IP address to deliver it. The site's own code does not log what you submit or your contact details.
3. Why
- To answer enquiries (through the form or by email) and to reply to requests where a reply was asked for
- To plan product development
- To prevent abuse
4. Storage and deletion
Submissions are stored in a database of Cloudflare, Inc. used to host this site, and read only by the operator and people assisting with the operation. They are deleted automatically 180 days after receipt.
Email sent to contact@mechowl.com is forwarded through Cloudflare, Inc.'s email routing to MechOwl's own Gmail account (a service of Google LLC, USA), where it is received and kept; replies are sent from that Gmail address. Email is deleted within 180 days after we finish handling it.
We also delete them earlier if you ask us to.
5. Sharing
We do not provide submissions to third parties except where required by law. Submissions are not sent to AI services, advertising or analytics tools.
This site is hosted, and submissions are stored, using the services of Cloudflare, Inc. (USA); email is received and kept in Gmail by Google LLC (USA). See "Understanding the external environment" in section 6 for where the data is kept.
6. Security measures
- Only the operator and people assisting with the operation can read submissions and email, using Cloudflare and Gmail accounts protected by two-factor authentication.
- Connections are encrypted with HTTPS.
- Submissions are deleted automatically after the retention period (180 days).
- Submission limits and input checks are in place against abuse.
- Logs do not contain what you submit or your contact details.
- Understanding the external environment: submissions are stored in a database (Cloudflare D1) provided by Cloudflare, Inc. (USA). The database was confirmed to be created in the Asia-Pacific (APAC) region, but the country of the server cannot be identified, because Cloudflare chooses it automatically. Email sent to contact@mechowl.com is kept in Gmail, provided by Google LLC (USA); the country of its servers also cannot be identified, because Google decides it. The measures above were taken after reviewing the United States' personal data protection system in the survey published by Japan's Personal Information Protection Commission.
7. Cookies
This site sets no cookies. Your chosen display language is saved in your browser (localStorage).
8. Requests for disclosure, correction, suspension or deletion
To ask for notice of purpose, disclosure, correction, addition, deletion or suspension of use of your personal information, please contact us through the contact form or contact@mechowl.com. We verify that the request comes from you, for example by matching the email address used when submitting, and respond without delay. There is no fee.
9. Contact
Questions or complaints about how we handle personal information can be sent through the contact form or contact@mechowl.com.
10. Changes
Changes will be shown on this page with a version and date.
11. Operator
- Brand
- MechOwl
- Trade name
- MechOwl
- Proprietor
- 平賀茂人
- Address
- 〒220-0004 神奈川県横浜市西区北幸二丁目10番48号 むつみビル3階
- Phone
- 050-1721-3088
- Contact
- contact@mechowl.com